Frequently Asked Questions

Answers to the most frequently asked questions by parents and students renting with Urent Ottawa
Before your lease starts

What is included in my rent?


In addition to a room in one of our homes, rent also includes all utility bills including gas, water, electricity and Wi-Fi.  Any additional items such as phones or cable in the home or unit is extra. We strongly recommend that all residents have contents insurance for their belongings.


What is a guarantor?


All residents need to name a guarantor when they sign a lease with Urent Ottawa. This person who is usually a parent or guardian will need to agree to be their guarantor and sign the lease along with the tenant.


A guarantor is someone over the age of 18 who takes joint financial responsibility for the tenancy and is liable to pay the rent of the resident if they are, for any reason, unable to pay an amount owed to Urent Ottawa.


Urent Ottawa has the right to pursue this person for recovery of outstanding charges so it is important the guarantor understands their liability.


How do students pay their deposit?


The advance payment of first and last month rent is required upon signing a lease. Students must pay the deposit via e-transfer. Depending on who your contact is for renting, the e-transfer can be sent to The password should be set to "urentottawa."


Do I need to bring cutlery, dishes, pots, and pans?

Tenants  will have to provide their own pots, pans and any other kitchen items they may want to use as well as toasters, etc. Microwaves however are included with each rental .

During your lease
After your lease

What is required when I am moving out of my rental?

You will receive an email with instructions on move out procedures within 1 months prior to your move out date. Moving out includes cleaning your room and common living spaces so they are in the same condition as when you moved in. Please make sure garbage is taken out (including items in the fridge). Units vacated and left unclean or with tenants belongings will incur a fee. 


What do I do with my keys when my lease is ending?

Please leave your keys on the kitchen counter and email your landlord once this is done. 


Can I get rent receipts for my monthly payments?

Yes. Landlords are required to provide rent receipts for all rent payments. You can request rent receipts via email.  You may use them when filing your income tax returns.


How do tenants seek help if there are issues with the rental? 

Urent Ottawa is available by email or phone call  (in the case of emergencies). If it is not an emergency, expect to receive a response within 24-48hrs. 


What should you do if you or someone else at your rental are not getting along with their roommates?

If there are issues amoungst roomates first call for a group meeting. Sit down and try to resolve the issue. Maybe parties or individuals are unaware of how their actions are effecting others.


If you cannot reach an agreement, and things still aren't working out, you can look for a sublet to take your place. It is the responsibility of the tenant to find a sublet. 


What if something breaks in my room or needs maintenance?

Students need to follow  proper procedures in order to have something promptly repaired.  Please send an email to your rental contact along with pictures and a description of the issue. Please do not call or text unless it is an emergency.  All requests are sent directly to the maintenance staff and they will proceed to take the correct steps to assess and repair the problem.


What happens if I lose my keys?

If you lose your keys we can  replace them for a $25 fee. Please email  your contact to have this done. 


Is there storage available at my rental?

Unless otherwise stated on the lease, no additional storage is included. 


Can I receive mail while living at my rental?

Yes. Each unit will receive one mailbox key and instructions on how to use their community mailbox. Your mailbox is shared with the other members of your suite.


Can I smoke in my room or unit?

No.  Smoking is only permitted in designated areas located outside of the building and must be at least 9 meters from any entrance.


How do I pay my monthly rent?

Rent is due on the first of each month. We recommend that students provide 10 post dated checks in order to avoid issues or fees associated with late rental payments.